Features

Every tool a professional mailroom needs

MailroomOS covers the full lifecycle of mail and parcels, plus the customer management, billing and support around it.

See pricing

Mail & parcel management

A live queue for everything that enters and leaves your mailroom.

  • Smart label scanning with barcode and QR code support
  • Automatic recipient matching by name or mailbox number
  • Photos of items and labels at intake
  • Carriers, item types and storage locations you define
  • Forwarding, open-and-scan, shred and hold requests
  • Special handling options and notes per item

Verified pickups

Every release is confirmed by the recipient, not just checked off by staff.

  • On-screen signature capture at the counter
  • Recipient QR code scan for fast, contactless pickup
  • Authorized pickup contacts per mailbox
  • Pickup appointment scheduling
  • Complete, exportable chain of custody

Notifications

Recipients always know what arrived and where to collect it.

  • Email notifications on every plan
  • SMS notifications on Plus and Unlimited (add-on for Lite)
  • Fully editable notification and email templates
  • Automatic reminders for uncollected items

Recipient CRM

One clean record for every mailbox holder, tenant or employee.

  • Add recipients individually or by CSV bulk import
  • Mailbox ranges and assignments
  • Contacts, documents and full item history
  • Optional MFA for recipient accounts

Billing & payments

Sell your own services and get paid the way your customers prefer.

  • Create your own plans, add-ons and fees
  • Stripe and PayPal online payments
  • Offline payments recorded in one place
  • Choose the currency you bill in

Multi-location

Grow from one counter to a network of sites.

  • Separate mailbox ranges, carriers and staff per location
  • Up to 5 locations on Plus, 10 on Unlimited, more on Enterprise
  • Roll-up reporting across all locations

Support & communication

Handle recipient requests without losing track.

  • Ticketing with case numbers and email updates
  • MailerLite integration for mailing lists
  • Announcements to all or selected recipients

Reporting & analytics

Know exactly how your mailroom is performing.

  • Daily volume, turnaround time and aging items
  • Revenue and payment reports
  • Staff activity reports
  • CSV export for any report

Security & administration

Controls that keep your operation safe and compliant.

  • Mandatory MFA for admins and operators
  • Role-based access for admins and staff
  • Manual account backups on demand
  • Detailed activity logs
  • Custom domain and terms of service

Works with the tools you already use

  • Stripe
  • PayPal
  • Twilio
  • SendGrid
  • MailerLite
  • CSV import

Be first in line when MailroomOS launches

Join the waitlist for early access, onboarding help from our team and 50% off your first month.

Contact sales